Salesforce Service Cloud.

What is Service Cloud?

Offer sector-leading customer experience with efficient, automated, processes and an end-to-end digital journey to create engaged customers and improved Lifetime Value with Service Cloud.

How can Service Cloud your business?

Service Cloud ensures higher quality, longer-lasting engagement with your clients - enabling you to build a relationship that increases Customer Lifetime Value while creating more loyal, repeat customers.

In addition to creating more valuable customers, when applied correctly the level of automation within Service Cloud can guarantee more efficient, streamlined processes - helping you save on additional staff costs, and to get issues resolved fast.

The flexibility of Service Cloud ensures that however you engage with your customers, you’re covered: whether it’s field service, web chat, Computer Telephony Integration (CTI) or email.

Service Cloud Features

With proper set-up Service Cloud enables efficient, automated, and personal customer service. There are a huge variety of features including:

• Milestones aligned to Entitlements

• Email-to-Case automatically logs service requests

• Bespoke Service Console so layouts fit user needs

• Telephony integration

Inardua and Service Cloud

Our LaunchPad for Service Cloud is focused on getting you up and running quickly, at a fixed price, and with key service features set up to be used from Day-1. Along with getting your platform launched, we’ll engage in full-scale Discovery and deliver a Roadmap of long-term features which could benefit your organisation.

Alternatively, our Sales Cloud Implementation service is available for those in need of full-scale digital transformation or if you have fully developed existing processes that need replicating in your new CRM.

Add on our Support package or use it as a stand-alone service to ensure your Customer Care agents can rest easy, knowing bugs and any technical issues will always be resolved promptly, by one of our Certified Consultants.

We pride ourselves on user-focussed Discovery, and our Consultancy service for Service Cloud is carried out to review processes and identify areas where your ROI from the Salesforce platform can be maximised - through efficiency, automation, and user adoption.